Last Updated: February 23rd, 2026.

We are proud to stand behind the quality and craftsmanship of Rommanel jewelry. To support both our stylists and their clients, we offer a comprehensive warranty designed to ensure confidence with every purchase. Rommanel jewelry includes a two-year warranty, valid from the date the final client purchases the piece. This warranty covers manufacturing defects related only.

What Our Warranty Covers:

Our warranty protects you against damage caused by manufacturing issues, including:

• Structural defects;

• Faulty clasps or closures;

• Loose settings due to production issues;

• Breakage on welded area.

If your piece experiences any of the above within the warranty period, we will gladly repair or replace it in accordance with our policy.

What Is Not Covered:

To keep your jewelry beautiful for years to come, proper care is essential. You can find proper care instructions for your Rommanel jewelry here. The warranty does not cover damage caused by normal wear, misuse, or external factors, including but not limited to:

• Contact with lotions, perfumes, chemicals, or cleaning products;

• Scratches, dents, or discoloration from everyday use;

• Breakage caused by improper handling or storage;

• Damage from wearing jewelry during activities such as exercising, swimming, or sleeping;

• Any damage resulting from lack of care.

In short, if the damage was not caused by how the piece was made, it would not fall under warranty coverage.

How to Activate Your Warranty:

If a final client needs to use the warranty, they must contact the stylist from whom the item was purchased. The stylist will then contact their assigned Rommanel representative and submit the required documentation, including:

• Clear images of the product;

• Close-up photos showing the damage;

• A photo of the warranty certificate.

Once the information is reviewed, the Rommanel representative will provide the next steps to proceed with the warranty process.

Still have questions? Contact your Rommanel representative or Rommanel directly at (786)360-2113 or miami@rommanel.com.