Refund policy

Last Updated: February 23rd, 2026. 

We are so grateful to have you as part of the Rommanel stylist family! Our goal is to support your business while maintaining the highest quality standards for our jewelry.

EXCHANGE ELIGIBILITY AND REQUIREMENTS

Because stylist purchases are made for resale purposes, returns for refunds are not permitted. However, we are happy to assist with exchanges under the conditions below.

Eligible Exchanges:

Items may only be exchanged for the same style in a different:

• Size;

• Letter;

• Color;

• Saint.

No other exchanges or returns will be accepted.

Exchange Requirements:

To quality for an exchange, items must meet all of the following conditions:

• Items must be in their original condition without signs of wear or damage;

• Items must be in all original packaging (tags, box, and/or pouch included).

Non-Exchangeable Items:

The following items cannot be exchanged or returned:

• Engraved or monogrammed products.

HOW TO REQUEST AN EXCHANGE

Need to make an exchange? We’re here to help!

Please contact your assigned Rommanel representative, who will guide you through the next steps and provide you instructions for completing your exchange.

DEFECTIVE MERCHANDISE EXCHANGE

At Rommanel we pay rigorous attention to our product quality. In the unlikely event that you receive defective merchandise, please contact your Rommanel representative immediately and we will gladly replace the item.

Still have questions? Contact your Rommanel representative or Rommanel directly at (786)360-2113 or miami@rommanel.com.